SS2 third Term store management past questions and answers

SS2 third Term store management past questions and answers

Question: What does CRM stand for in the context of store management?

a) Customer Relationship Management

b) Cash Register Maintenance

c) Cost Reduction Methods

d) Current Revenue Metrics

Answer: a) Customer Relationship Management

Question: How does a loyalty program benefit a store beyond customer retention?

a) Enhances employee morale

b) Increases energy efficiency

c) Improves store aesthetics

d) Boosts word-of-mouth marketing

Answer: d) Boosts word-of-mouth marketing

Question: What is the purpose of a safety stock in inventory management?

a) Prevents accidents in the store

b) Acts as a backup in case of unexpected demand

c) Controls employee theft

d) Monitors employee attendance

Answer: b) Acts as a backup in case of unexpected demand

Question: How does a SWOT analysis contribute to store management?

a) Employee performance evaluation

b) Competitive analysis and strategy planning

c) Inventory valuation

d) Pricing strategy development

Answer: b) Competitive analysis and strategy planning

Question: What is the role of a store manager in merchandising?

a) Employee scheduling

b) Inventory counting

c) Product selection and display

d) Social media marketing

Answer: c) Product selection and display

Question: In the context of inventory management, what is lead time?

a) Time it takes for an employee to reach the store

b) Time between placing an order and receiving the stock

c) Time spent on training new employees

d) Time it takes for a product to sell out

Answer: b) Time between placing an order and receiving the stock

Question: What is the purpose of a perpetual inventory system?

a) Annual stocktake

b) Continuous tracking of inventory

c) Monthly sales analysis

d) Quarterly pricing review

Answer: b) Continuous tracking of inventory

Question: How can technology such as AI be beneficial in store management?

a) Employee motivation

b) Inventory tracking and analysis

c) Window display design

d) Customer greeting scripts

Answer: b) Inventory tracking and analysis

Question: What is the significance of a cash flow statement in store management?

a) Measures employee productivity

b) Tracks money coming in and going out of the business

c) Evaluates store layout efficiency

d) Determines customer satisfaction levels

Answer: b) Tracks money coming in and going out of the business

Question: In store layout design, what is the purpose of the decompression zone?

a) Employee break area

b) Customer relaxation zone

c) Space to unload inventory

d) Entrance area to adjust to the store environment

Answer: d) Entrance area to adjust to the store environment

Question: What is the primary goal of demand forecasting in store management?

a) Employee training

b) Preventing theft

c) Anticipating customer needs and optimizing inventory

d) Social media engagement

Answer: c) Anticipating customer needs and optimizing inventory

Question: How does ABC analysis contribute to inventory management?

a) Employee performance evaluation

b) Categorizes items based on importance for inventory control

c) Annual budget calculation

d) Customer satisfaction surveys

Answer: b) Categorizes items based on importance for inventory control

Question: What is the purpose of a mystery shopper program in store management?

a) Employee recognition

b) Customer feedback and service evaluation

c) Inventory restocking

d) Social media marketing

Answer: b) Customer feedback and service evaluation

Question: What role does a store manager play in ensuring compliance with regulations?

a) Inventory management

b) Employee motivation

c) Ensuring adherence to legal requirements and safety standards

d) Social media engagement

Answer: c) Ensuring adherence to legal requirements and safety standards

Question: What does JIT stand for in inventory management?

a) Just In Time

b) Job Information Technology

c) Joint Inventory Tracking

d) Jumbo Inventory Transfer

Answer: a) Just In Time

Question: What is the purpose of planogram software in store management?

a) Employee scheduling

b) Visualizing and optimizing product placement

c) Social media marketing

d) Tracking employee attendance

Answer: b) Visualizing and optimizing product placement

Question: How does a store manager contribute to loss prevention?

a) Inventory restocking

b) Employee motivation

c) Implementing security measures and policies

d) Social media engagement

Answer: c) Implementing security measures and policies

Question: What role does a store manager play in maintaining a positive store culture?

a) Inventory management

b) Employee motivation and team building

c) Window display design

d) Annual sales analysis

Answer: b) Employee motivation and team building

Question: What is the purpose of a perpetual inventory system?

a) Annual stocktake

b) Continuous tracking of inventory

c) Monthly sales analysis

d) Quarterly pricing review

Answer: b) Continuous tracking of inventory

Question: How can a store manager utilize data analytics in decision-making?

a) Employee scheduling

b) Inventory forecasting and optimization

c) Social media marketing

d) Visual merchandising

Answer: b) Inventory forecasting and optimization