Store management WAEC past questions and answers

Store management WAEC past questions and answers

Question: What is the primary goal of inventory management?

A) Maximize stock levels

B) Minimize stock levels

C) Maintain consistent stock levels

D) Ignore stock levels

Answer: C) Maintain consistent stock levels

Question: How can a retailer optimize shelf space for better sales?

A) Overcrowd shelves with products

B) Rotate and update displays regularly

C) Keep shelves static for months

D) Randomly arrange products

Answer: B) Rotate and update displays regularly

Question: What does POS stand for in retail?

A) Point of Sale

B) Product Ordering System

C) Price of Stock

D) Purchase Order System

Answer: A) Point of Sale

Question: In retail, what is a common method to calculate gross profit margin?

A) Total Revenue / Total Expenses

B) (Total Revenue - Cost of Goods Sold) / Total Revenue

C) Total Expenses / Total Revenue

D) Cost of Goods Sold / Total Revenue

Answer: B) (Total Revenue - Cost of Goods Sold) / Total Revenue

Question: How can a store improve customer retention?

A) Constantly changing product prices

B) Providing excellent customer service

C) Having a complicated return policy

D) Ignoring customer feedback

Answer: B) Providing excellent customer service

Question: What is a common purpose of a loyalty program in retail?

A) Encouraging one-time purchases

B) Rewarding and retaining customers

C) Increasing product prices

D) Limiting customer engagement

Answer: B) Rewarding and retaining customers

Question: What is the role of a store manager in workforce management?

A) Micromanage every task

B) Delegate tasks effectively

C) Avoid employee training

D) Discourage collaboration

Answer: B) Delegate tasks effectively

Question: How can a store manager address underperforming employees?

A) Provide constructive feedback and training

B) Ignore the issue

C) Criticize publicly

D) Immediately terminate employment

Answer: A) Provide constructive feedback and training

Question: What is the purpose of setting sales targets for a store?

A) Restricting sales growth

B) Motivating the sales team

C) Ignoring performance metrics

D) Randomly determining prices

Answer: B) Motivating the sales team

Question: How does effective communication impact store operations?

A) Creates confusion among staff

B) Enhances teamwork and efficiency

C) Decreases customer satisfaction

D) Limits employee engagement

Answer: B) Enhances teamwork and efficiency

Question: What is the significance of conducting regular store audits?

A) Wasting time and resources

B) Identifying areas for improvement

C) Ignoring store performance

D) Reducing employee morale

Answer: B) Identifying areas for improvement

Question: How can a store manager handle customer complaints effectively?

A) Ignore complaints

B) Listen actively and find a solution

C) Blame the customer

D) Avoid addressing the issue

Answer: B) Listen actively and find a solution

Question: What role does technology play in modern store management?

A) Hindering efficiency

B) Streamlining processes and improving accuracy

C) Ignoring customer preferences

D) Avoiding inventory tracking

Answer: B) Streamlining processes and improving accuracy

Question: Why is it important for a store manager to stay informed about industry trends?

A) Trend awareness is irrelevant

B) Helps adapt to changing customer needs

C) Increases operating costs

D) Discourages innovation

Answer: B) Helps adapt to changing customer needs

Question: How does employee training contribute to store success?

A) Hinders employee growth

B) Increases turnover rates

C) Improves skills and performance

D) Promotes a stagnant work environment

Answer: C) Improves skills and performance

Question: What is the purpose of a SWOT analysis in store management?

A) Ignoring internal and external factors

B) Identifying Strengths, Weaknesses, Opportunities, and Threats

C) Decreasing overall performance

D) Focusing solely on strengths

Answer: B) Identifying Strengths, Weaknesses, Opportunities, and Threats

Question: How can a store manager contribute to sustainability efforts?

A) Ignore environmental impact

B) Implement eco-friendly practices

C) Increase waste production

D) Disregard energy efficiency

Answer: B) Implement eco-friendly practices

Question: Why is it crucial for a store to establish a seamless online presence?

A) Online presence is irrelevant

B) Attracts a wider customer base

C) Increases in-store prices

D) Discourages customer engagement

Answer: B) Attracts a wider customer base

Question: How can a store manager encourage a positive work culture?

A) Promote a toxic environment

B) Disregard employee well-being

C) Recognize and reward achievements

D) Discourage teamwork

Answer: C) Recognize and reward achievements

Question: What is the role of data analytics in store management?

A) Avoiding data-driven decisions

B) Improving decision-making through insights

C) Increasing operational inefficiencies

D) Relying solely on intuition

Answer: B) Improving decision-making through insights